Payment & Cancellation Policies
Reservations for 2026
Before October 1, 2025:
A 25% deposit is required to make a reservation and an additional 25% deposit will be required by October 1, 2025 in order to confirm your reservation. The final balance will be due by April 1st, 2026.
After October 1, 2025:
A 50% deposit is required to make your reservation. The final balance will be due by April 1st, 2026.
Reservations for 2027
Before October 1, 2026:
A 25% deposit is required to make a reservation and an additional 25% deposit will be required by October 1, 2026 in order to confirm your reservation. The final balance will be due by April 1st, 2027.
After October 1, 2026:
A 50% deposit is required to make your reservation. The final balance will be due by April 1st, 2027.
Failure to make payments by their specified due dates could result in the forfeiture of your reservation and any deposits made up to that point.
Fuel Surcharge: If marine gas prices exceed $5 per gallon a the time of your trip, a fuel surcharge may be added to your bill, even if your trip has already been paid in full. This allows us to keep trip prices lower (rather than having to include a “buffer” in our rates to absorb unexpected fuel increases).
Cancellation Policy:
Payments are generally non-refundable. If you cancel your trip, we won’t be able to issue a refund or credit unless you find a replacement for your group, or we are successful at re-booking your dates with another party. If your original dates are filled with another party, you will have an option of either a refund less a 10% cancellation fee, or a credit for the full amount toward a future trip.
We understand that emergencies and other unforeseeable events can happen (e.g., delayed/cancelled flights, medical or family emergencies, travel advisories, natural disasters). We highly recommend you purchase travel insurance to protect your trip and investment against unforeseen circumstances. Policies are typically available for around 3-10% of the price of your trip depending on age and level of coverage.
A travel insurance company that we suggest is www.SevenCorners.com. We recommend the “Cancel For Any Reason” (CFAR) add-on. Ensure that you understand the terms and conditions before purchasing a policy, as this is a suggestion only and we cannot guarantee coverage.
We are different from other hotels who operate year round and have a great amount of “walk-in” traffic. We operate only 3.5 months and we have a limited number of guests to maintain a remote Alaskan experience. We hire staff, boat captains, and reserve spacing for your activities, and we incur significant expenses related to your trip that do not go away if you cancel. For those reasons we cannot make any exceptions to our cancellation policy, even if you cancel your trip for the most legitimate reasons. We appreciate your understanding.
