Payment & Cancellation Policies
Reservations for 2020
Before October 1, 2019:
A 25% deposit is required to make a reservation and an additional 25% deposit will be required by October 1, 2019 in order to confirm your reservation. The final balance will be due by May 1st, 2020.
After October 1, 2019:
A 50% deposit is required to make your reservation. The final balance will be due by May 1st, 2020.
Reservations for 2021
Before October 1, 2020:
A 25% deposit is required to make a reservation and an additional 25% deposit will be required by October 1, 2020 in order to confirm your reservation. The final balance will be due by April 1st, 2021.
After October 1, 2020:
A 50% deposit is required to make your reservation. The final balance will be due by April 1st, 2021.
Failure to make payments by their specified due dates could result in the forfeiture of your reservation and any deposits made up to that point.
We are different from other hotels who operate year-round and have access to a great amount of “walk-in” traffic. We also have a limited number of guests at one time in order to maintain the atmosphere of a remote Alaskan experience. Our season is only a short three months long. We hire staff, boat captains and reserve spacing for your activities and lodging. We incur expenses related to your trip that do not go away if you cancel, not to mention the income lost that we have no way of making up unless we can re-book your trip. If you cancel your trip for even the most legitimate reasons we are impacted economically. For those reasons and others, if you cancel and we cannot re-book those dates, we cannot give you a refund. If we are able to re-book your trip and refund your payment, a 10% cancellation fee (5% for 2020 reservations) will apply to the total amount paid up to that point.
This policy applies to both lodging and activity reservations.
We understand that emergencies and other unforeseeable events happen and that a cancellation also impacts your pocketbook. We highly recommend you purchase travel insurance for any unforeseen issues that might interfere with your trip (i.e. delayed/cancelled flights, medical or family emergencies, travel advisories, natural disasters, etc). If you have any questions concerning this policy or would like recommendations for travel insurance please contact us.
*If there are any differences between this policy and the policy stated in your booking confirmation email, the policy stated in your confirmation will prevail.